FAQ

Skybi is an online matching platform to connect people who require mental health services. We provide mainly online mental health services, including live chat, virtual seminar talk, E-mental health assessments (up-coming) and e-psychotherapy.  Face-to-face mental health services are available upon request (terms and conditions will be discussed).

A series of simple booking steps will lead you to connect to your therapist.  

3 Steps:    

(1) WhatsApp us: +601119844028 → (2) Enquiry → (3) Make payment → Get started to use our service

All our sessions are conducted through Zoom (HIPAA Compliant platform).

Consultation
Counselling
Psychotherapy
Who needs
Those who like to seek for a professional’s advice for mental health related issues.
Those who like to explore, discover and understand themselves more,
or
Those who have encountered daily life problems, e.g. relationship, career, emotion, life crisis, etc. and would like to find out ways to cope with these problems.
Those who suffer from mental health disorders and its symptoms have affected their daily lives moderately to severely.
Service duration
short-term
short-term and long-term
short-term and long-term

 

SMHCS is a program offering mental health services at a minimal amount or discounted price to a particular community who needs such service but with financial difficulty. Please find below terms and conditions of the service:

Community Service
Paid Mental Health Services
Fee
Free
Paid
Mental Health Practitioners (MHP)
Arranged by Skybi
Choose your own MHP
Time
Arranged by Skybi
Arrange with your MHP
Category
Student
B40-B1
B40-B2 to B4
Document required
Student ID/ Identity Card
Identity Card, latest payslip
Identity Card, latest payslip
Fees per session
Commitment fees RM10
Commitment fees RM10
50% discount

*Waiting list is applicable when the service demand is high. 

Category
Trainee
Mental Health Professional
Individual first session (1.5 hours)
RM50
RM250
Individual following session (1 hour)
RM50
RM200
Family/Couple session (1.5 hours)
RM70
RM250

In order to secure your session, you will be required to pay via bank transfer into  SKYBI TECHNOLOGIES SDN. BHD., Maybank: 5186 1701 0807 within two (2) days after appointment confirmation. Kindly send us the receipt via WhatsApp: 011-1984 4028 or email enquiry@myskybi.com with your full name and appointment details (date & time). If you need to reschedule your confirmed appointment, kindly contact us at least one day before the confirmed appointment.

Please WhatsApp: 011-1984 4028 to reschedule your appointments at least 24 hours in advance. You are expected to give at least 24 hours notice of any cancellation, otherwise you are expected to pay for the session.

Please note that we are not a counselling hotline centre. If you have further questions, please contact us during office hours via 

WhatsApp: 011-1984 4028 
Phone Call: 03-5022 2935
Email: enquiry@myskybi.com
(Office hours: Mondays-Fridays, 9am - 6pm, closed on Public Holidays)

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