13-9, 2 Rio Tower, Persiaran Rio, Bandar Puteri, 47100 Puchong, Selangor, Malaysia.
FAQ
Still have question? Contact us now.
Frequently Asked Question
Skybi is an online matching platform to connect people who require mental health services. We provide mainly online mental health services, including live chat, virtual seminar talk, E-mental health assessments (up-coming) and e-psychotherapy. Face-to-face mental health services are available upon request (terms and conditions will be discussed).
A series of simple booking steps will lead you to connect to your therapist.
1. Website -> Start Now
2. Register an account
3. Build your profile and create an appointment
4. Make payment
5. Get started to use our service
CRS service
Please contact our customer service directly.
SMHCS is a program offering mental health services at a minimal amount or discounted price to a particular community who needs such service but with financial difficulty. Please find below terms and conditions of the service:
*Waiting list is applicable when the service demand is high.
*Prices start from RM20 and upwards.
The fee for each session with your chosen MHP will be as specified on the WebApp. Payment in full for the session(s) is required to confirm your session appointment. For assistance with on-site sessions, please kindly reach out to our customer service directly.
You can make the payment via booking apps.
To reschedule your appointments at least 24 hours in advance. You are expected to give at least 24 hours’ notice of rescheduling. Otherwise, you are expected to pay for the session.
1. Message the MHP through the web app to inform them.
2. MHP will reschedule the appointment.
Please note that we are not a counselling hotline centre. If you have further questions, please contact us during office hours via
Customer Service line: 011-1984 4028 / 03-5022 2935
Email: enquiry@myskybi.com
(Office hours: Mondays-Fridays, 9 am – 6 pm, closed on Public Holidays)
You can like and follow our Facebook, Instagram or LinkedIn official page.
